Frequently Asked Questions
Everything you need to know about our luxury collections.
How do I find my correct size?
We provide a comprehensive size guide on each product page. Our collections follow standard international sizing, but if you are between sizes, we recommend contacting our stylists for personalized advice.
What is your return policy?
We accept returns on unworn items with all original tags and hygiene seals intact within 14 days of delivery. Please note that for hygiene reasons, certain intimate items cannot be returned if the seal is broken.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. All international orders are sent via tracked premium couriers.
How should I care for my delicate garments?
To maintain the quality of our luxury fabrics, we recommend hand washing in cool water with a gentle silk detergent and laying flat to dry. Avoid machine washing or tumble drying unless specified on the care label.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and select 'buy now, pay later' options for your convenience.
Can I change or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team within one hour of placing your order, and we will do our best to assist you.